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Member Services
Every 
Membership is personalised to the needs and circumstances of the Members and is geared towards their personally determined optimal benefit.
Member Services assist our Members in executing their Strategic Pathway with ongoing support and includes the Member Care and the Member Reports Teams.
The Member Care Team provide the interaction with Members, they are responsible for the outbound contact program and deliver much of the tools and training used to achieve goals at an accelerated rate.
They operate under a “Just Ask Anything” protocol where we encourage our Members to just ask whatever they seek answers to, as often we can assist immediately and if not will return with research to assist.
On an ongoing basis they will determine which services may best assist you or your enquiry and then demonstrate how to utilise Membership entitlements to achieve your goals. Whether it is ordering research and reports from the Member Support Team or accessing the Strategy Team, people are there to help you in the Member Care Team.
Quite often in dealing with some professionals you need someone to help you understand their jargon or as we call it their 'Industry Latin'.
We speak Bank Latin, Council Latin, Accountant Latin and many more, so we assist you in communicating with them. Advocacy takes away the frustration of dealing with someone that does not understand you.
When we say… “we aim to understand you” many Members have laughed with a comical “good luck”, it is very satisfying when our Members ask for help and we understand.
So “Just Ask Anything” and we will be there to help you GET WHAT YOU WANT.
The Member Support Team are tertiary trained Professionals in Accounting, Commerce, Research Methodologies and Economics who generate the research and reports for our Members. The research and reports generated are localised by the Member Care Team and delivered in everyday language meaningful to the specific situation and Member.
Please contact us for additional information.
